How We Help
Our services can be provided as standalone interventions or as an integrated transformation system.
Suite of Services
Research & Organizational Intelligence
First things first. Redesigning work starts with organizational intelligence. We are experienced PhD-level researchers who combine qualitative and qualitative methods to help clients identify friction and operational inefficiencies in:
Strategy clarity
Decision making velocity
Documentation & transparency
Organizational learning via AI
Manager effectiveness
Workplace experience
Asynchronous work & talent strategy
Accountability & presenteeism
Workflows and handoffs
Values as tangible behaviors
How we do it::
WRK Audit: Our foundational benchmarking assessment, consists of:
Surveys
Interviews
Observations
Shadowing
Decision Velocity Index
Meeting Load Index
Organizational Energy Index
AI Learning Index
Workplace Experience Index
Productivity Index
Work Strategy
Insights are only as useful as their application. Our team of experienced designers and facilitators helps translate insights into actionable strategies for redesigning work and workspaces. Following a design thinking methodology, we help clients:
Convene strategy-into-design workshops for cross-functional teams
Help reframe core areas such as strategy clarity and communication, decision rights, meeting loads, async work, workplace experience, etc.
Explore relevant prototype opportunities for both digital and physical spaces
Understand and measure what is working and what isn’t
Iterate and pivot to find sustainable solutions that work for as many stakeholders as possible
Narrow down tangible design solutions for implementation
Work Design
Work today is digital. Many organizations embrace “hybrid” work through RTO mandates, fixed schedules, and other measures of control. This undermines trust and culture and often leads to coffee badging, calendar stalking, and peacocking. Inefficiency and plummeting morale easily follow.
We help clients in two tangible ways:
Digital Culture Operating Systems: Equipped with insights about current friction and legacy drag, we facilitate the creation of an AI-integrated documentation system that becomes your digital culture operation system (OS). A DCOS enables trust, autonomy, anytime/anywhere productivity, and a talent anywhere strategy.
Choice-Based Workplaces: Our team of architects and designers helps you build the next generation of activity-based workplaces (ABW)—what we call choice-based workplaces. Starting with the assumption that the core goals of coordination, communication, efficiency seeking, and productivity are operationalized in your DCOS, we help companies build community-oriented workspaces designed to engender trust, learning and mentoring, relationships, and voluntary human connection.
Leadership Adaptation
Substantive change requires flexible and adaptive leadership. Committing to operating fully digitally, paired with voluntary officing, is an evolutionary challenge. Crossing the work chasm challenges many core leadership assumptions, as well as personal perceptions of power and influence.
Migrating from legacy mindsets, proximity and personality to systems, trust, and decentralization is a journey. We understand that.
Crossing the Work Chasm Workshop
Based on the book– How Work Works Now: Designing Organizations for the AI Era– we help leaders take charge of the journey.
The workshop helps leaders rethink:
How well employees (and managers) understand company strategy and goals.
How effective decision making is.
How effectively do managers coach and mentor (vs. monitoring and micromanaging).
How much time is lost in (unproductive) meetings.
How workplace strategy shapes culture.
How much productivity is lost due to legacy assumptions and routines.
How much knowledge and expertise is lost when key personnel leave.
How is AI being used to enhance organizational learning.
How much talent is out of reach because of synchronous working and in-person work requirements.
Ready to redesign how your organization works and delivers value to customers?
We are professional listeners and are here to help you map your future organization.